When your car breaks down or you’re involved in an accident, the last thing you want to worry about is whether you’ve chosen the right tow truck company. While many drivers immediately call the first number they find online, making a quick decision without research can lead to unnecessary costs, delays, or even damage to your vehicle.

Choosing the right tow truck in Edmonton doesn’t have to be hard, but it does require asking the right questions. At My Big Tow, we believe that informed customers make the best decisions. Here are the 5 key questions every driver should ask before hiring towing services in Edmonton.

1. What Type of Tow Trucks Do You Use?

Not all vehicles are the same, and neither are all tow trucks. Depending on your vehicle type, drive system, and the situation, you may need a flatbed, wheel-lift, or integrated tow truck.

• Flatbed Tow Trucks are best for long-distance towing and vehicles with all-wheel drive or severe damage.
• Wheel-Lift Trucks are faster and more affordable, ideal for front-wheel drive cars in short-distance situations.
• Integrated Tow Trucks handle heavy-duty vehicles like buses, RVs, or trucks.

If your provider doesn’t ask about your vehicle type, it’s a red flag. The wrong truck can cause costly damage.

At My Big Tow, we send the right truck based on your needs, not just what’s available.

2. Are Your Drivers Certified and Experienced?

A professional appearance is not the same as real skill. Always ask if the towing company’s drivers are certified or trained in different towing methods.

Inexperienced operators might:

• Attach the tow rig improperly
• Tow the vehicle from the wrong end
• Ignore drivetrain requirements

This can lead to transmission damage, bumper tearing, or scratched undercarriages.

My Big Tow employs trained operators with experience in all major towing methods. When you call us, you get a licensed professional, not a guesser.

3. Do You Offer 24-Hour Service and Emergency Support?

Emergencies don’t wait for business hours. A reliable tow truck in Edmonton should be available around the clock, especially in cold weather or remote areas.

Ask the provider:

• Are you available 24/7?
• What’s your average response time?
• Do you charge extra for late-night or weekend tows?

At My Big Tow, we provide 24-hour towing services in Edmonton, Sherwood Park, and St. Albert. Whether you need a boost, a lockout service, or emergency towing, we respond fast—day or night.

4. How Transparent Are Your Prices?

Nobody likes surprise fees. One of the most important things to ask is how much the towing service will cost and whether the provider charges extra for certain situations (e.g., distance, time of day, size of vehicle).

Pricing varies across companies, but on average, towing services in Edmonton cost:

• $85–$125 for short distances
• Up to $250+ for long-distance or specialty tows

Unfortunately, some companies advertise cheap towing in Edmonton but add hidden fees later.

At My Big Tow, we pride ourselves on being a cheap towing service in Edmonton that is also honest. We’ll tell you upfront what it’ll cost—no hidden charges, ever.

5. What Additional Services Do You Offer?

A good tow truck company should offer more than just towing. You may also need roadside assistance like:

• Car boosting service
• Flat tire replacement
• Car unlocking
• Vehicle storage

Knowing these services in advance helps you avoid calling multiple providers. You also want to confirm that the company covers your location.

Whether you’re stuck downtown, in Sherwood Park, or need cheap towing in Edmonton, My Big Tow provides a full range of roadside services with fast dispatch across the region.

Why These Questions Matter?

Asking these questions isn’t about being picky—it’s about being smart. Choosing the wrong towing services in Edmonton can leave you overcharged or, worse, cause damage to your vehicle.

With so many options out there, especially in a large city like Edmonton, it’s easy to get overwhelmed. Use these five questions as a checklist before you decide. Whether you’re planning or dealing with an urgent situation, they’ll help you filter out unreliable providers.

Final Thoughts

Towing isn’t something most people think about until they need it. But when the time comes, the decisions you make can impact your safety, your wallet, and your vehicle’s condition.

Remember:

• Not all tow trucks are created equal.
• Not all drivers are properly trained.
• And not all pricing is as cheap as it looks.

When in doubt, choose a provider that answers your questions clearly, offers full transparency, and genuinely wants to help.

With a fleet of trucks, a professional team, and honest pricing, My Big Tow is proud to be one of the most trusted names in towing services in Edmonton.